WE TAKE CARE OF YOU

LIKE AT YOUR HOME, BUT IN OUR ONE

Our goal is to reassure you that we are doing everything we can to keep you safe during your time with us. We have taken many measures to ensure that you can totally relax and enjoy your stay with us in Hotel Aiguaclara. While we have been closed we have worked hard, disinfecting and thoroughly cleaning every last corner. All the hotel facilities are in perfect condition.

For your safety we have implemented the cleaning protocol set by the health authorities. All our workers have completed a specific training course in order to act in the most correct way, in order to maximize yours and their safety.

Consult all the measures we have taken in the Aiguaclara Covid-19 Client Guide.

COVID-19 INSURANCE COVERAGE
We have contracted insurance that will give you a lot of peace of mind and coverage during your stay with us. Check here all the details of the coverage: Covid-19 insurance.

CHECK-IN
You can check-in comfortably from your home, you just have to enter the link that we will send you. When you arrive at the hotel, you just have to sign and you won't have to wait any longer to start enjoying our hotel.

When you arrive, you can disinfect your hands with hydroalcoholic gel.

As you will be entering a disinfected area, we kindly ask you to make sure to walk over the specially installed disinfecting carpet at the entrance to the hotel.

For your peace of mind and to protect you and other guests we propose to take your temperature on arrival. We hope you understand.

We have masks for our staff, if you have not brought yours and you need one, please ask us.

If you need information and maps of the area, we can send it to you by email or WhatsApp, in digital format.

The room key it will be perfectly sterilized.

The TV and air conditioning controls are also disinfected and inside a hermetically sealed bag, which is biodegradable.

You can disinfect your hands as many times as you want. We have gel dispensers throughout the hotel. We only ask you to use them responsibly as we try to be as sustainable as possible.

ROOM CLEANING
When you enter into the room you will notice the degree of disinfection. Our staff have received specific training to follow a strict cleaning protocol, using products approved by the health authorities, which allow us to keep rooms clean and protected against viruses.

Staff will regularly and thoroughly disinfect all the knobs, handles, switches, remote controls and courtains throughout the hotel.

Please inform us if you prefer that no one enters your room. Alteratively, you can hang the sign outside your door which lets us know that you do not want anyone in your room.

CLEANING COMMON SPACES
Our staff will be constantly reviewing and sanitising sensitive areas.

BREAKFAST
As always we will welcome you with a friendly "Good morning!".

For breakfast please tell us where you want to sit, inside or on the terrace, and we will be happy to prepare your table at the moment.

We have left a 2 metre gap between all the the tables so that you can relax and enjoy your breakfast knowing that you are safer than ever.

This year we think that it will be much better for you to be able to choose from our a la carte menu. This will allow you to choose for yourself what you will eat and this will be specially prepared for you by our chef and will be safer for you and delicious!

You can order what you want to eat from our exciting new menu from the comfort of your room. We have a new app to facilitate you with this. If you prefer you can order when you arrive in the dining room.

ROOM-SERVICE
For a small supplement we bring your breakfast to your room. You can enquire about this at the Front Desk.

RESTAURANT
When you enter, if you have forgotten, you will be able to disinfect your hands with our hydroalcoholic gel dispensers.

If you would like to have lunch or dinner with us you can relax and enjoy it knowing that diners who are not staying in the hotel have also had their temperature taken. Like you, they will also have disinfected their hands and shoes.

To further reassure you of your safety and so that you can relax we have placed the tables 2 meters apart. This will mean that tables will be well separated from one another and you can dine safe in the knowledge that you are being taken care of.

Sit at your table and we will set up it just for you.

You can order what you prefer to eat from your phone, with our new app. If you do it before arriving, you can savor our dishes with greater tranquility.

When it is time for you to leave we automatically disinfect table and chairs leaving them spotless again for our next guests.

As always, on leaving you will hear our familiar and heartfelt Aiguaclara parting words, “Thank you very much for staying with us. We hope you have enjoyed yourself, see you son and keep safe!”.

WHAT YOU DON'T SEE AND WE WANT YOU TO KNOW
When we get to work, just as we enter, we take our temperature. If we have a fever we go home.

At the entrance, we disinfect our hands, put on a mask and change our shoes.

When we get to the dressing room, we change our clothes and we keep the ones from the street in the locker. At the end of each day we take our clothes home and wash them at 60ºC.

While we work we always keep the safety distance with our colleagues.

We constantly wash our hands, with soap or with hydroalcoholic gel. Gel dispensers are available throughout the hotel.

AT FRONT DESK
Before I open the front desk I have already changed my clothes. After opening the door, I disinfect my hands.

The first thing I do when I arrive is to thoroughly disinfect all the work material, computer, printer, dataphone, telephone, etc.

If at any time during the day I don't have so much work, I disinfect again knobs, switches, and handles. In this way I contribute to the safe environment that we have created in Aiguaclara and I help my cleaning colleagues, who have a lot of work this year.

THE RESTAURANT – THE KITCHEN
When staff arrive to the kitchen we put on our work-hats and sanitise our hands.

We disinfect the work tables and start the day. Everything will be be ready for when you sit down at the table.

THE RESTAURANT – THE DINNING ROOM
When we arrive, we wash our hands and we sweep and mop the floor with disinfectant.

We disinfect the tables and chairs again.

At each shift change we disinfect the tables and chairs again.

At the end of the day we sweep and mop the floor with disinfectant.

SUPPLIERS
We ONLY WORK with those suppliers that guarantee us hygiene and safety.

We want to reassure you, dear guests, that they do not enter our establishment.

They leave the products in a clean area at the entrance which has been designed specifically and with great care for these tasks.

We disinfect all packaging and keep all products in a warehouse.

Every day the municipal garbage service will collect the removed packages.